TLE.market callers have the experience and knowledge to qualify key issues with executives in areas of customer service and sales management.  This type of expertise is used to help us ask the right questions of a busy exec and avoid irrelevant questions that may lead them to hang up.  

Below are just a few of the high level & granular topics we can discuss:

Examples of High Level Issues
• Increasing sales by knowing your customers better
• Having a single view of all customer interaction employees make
• Proactive customer service for sales & problem solving
• Better visibility to all demographic data on customers

Examples of Granular Knowledge
Sales Force Automation
• Flexible territory set-up with multiple levels of ownership
• Collaborative activity management interfacing with email systems
• Tracking of competitive information
• Tracking of opportunities from the bid/ quote process to close
• Ability to forecast opportunities by various stages
• Tracking telemarketing data separate from sales data
• Workflow needs

Partner Management
• Recruiting and enrolling partners
• Tracking partners' sales leads in conjunction with internal leads
• visibility to partners' sales opportunities
• Various partner profiles and compensation schedules
• Single view of a partner's sales pipeline
• Partner performance & assessment
• Cross territory/ vertical management

Marketing
• Tracking the effectiveness of campaigns 
• Tracking and segmenting of customer demographics
• Capturing incoming data and it's various sources
• Managing literature fulfillment and tracking emails
• Database record clean-up tools
• Tracking revenue by user-defined scoring or buying patterns 
• Coordinating direct marketing campaigns with sales

Service Management
• Ability to query a customer record by various critreia
• Tracking of inbound calls for customer service or tech support
• Problem diagnosis with call escalation levels
• Trouble shooting scripts & Common Problems database tracking
• Tracking of Call Resolution rates
• Scheduling/ dispatching of onsite repair technicians
• Tracking of time-to-resolution

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